Problem with export from EndNote to Rayyan  

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user1627
New Member
Joined:2 years  ago
Posts: 1
10/10/2018 2:27 pm  

The request number:83875632-35ea-4344-a57f-35f761ed1502. iI do not know what is going on. I have followed the procedure as has explained. I have checked with IT section stil could not find the problem. Would you please, help me with the problem?


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user25547
New Member
Joined:2 years  ago
Posts: 1
26/11/2018 5:25 pm  

Did you ever get an answer? I'm having the same issue...


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user1045
New Member
Joined:2 years  ago
Posts: 1
12/02/2019 5:08 pm  

Not sure if this helps, but make sure you save the ENdnote export in the right format.

File type: txt   Format: not APA or any of the other choices you see.  Click instead the one on top for "other formats" or something like that, then more options open up and you can Select the recommended format (RIS).


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user30668
New Member
Joined:2 years  ago
Posts: 1
12/03/2019 1:58 am  

Hi,

did you manage to resolve this issue? I am having the same issue. Followed the steps, but still get the same message "unsupported file"

Thanks


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Mourad
Member Admin
Joined:3 years  ago
Posts: 72
17/03/2019 8:18 am  

Hi,

It's possible that the file contain extra information that is not part of the standard reference format. Open the file with a text editor and compare it with the sample files we provide in the upload page. If you don't see any difference, send us a ticket ("?" at the right bottom corner) and attach the file.

 

Best,

-Admin


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